Bookset Content Cannot be Found

This topic addresses those instances where the Knowledge Builder client is known to function and provide access to one or more booksets located on the targeted Knowledge Builder Server (CD-ROM, local hard drive, remote networked computer).

Assuming the bookset content was complete when distributed and installed, these errors should not generally occur. When it does, the Knowledge Builder client will normally trap the error and redirect the user to a Troubleshooting page in the Knowledge Builder Tools.

Problem	Possible Cause	Action
Bookset content page not found	A problem with the target bookset.	Refer to the support resources for the product or system the bookset supports in order to determine if a known problem exists.
	A Knowledge Builder server location containing the targeted bookset, which cannot be located by the client.	Contact you local system support group.
	A Knowledge Builder bookset, which has been corrupted on the server.	A corrupt bookset may require a re-install of the server-side components.
Link from one content page to another fails	Bad link	Provide feedback to Honeywell.
	Missing content page
	Corrupt bookset	Reinstall bookset
Link from KB function to content page fails	Corrupt bookset	Reinstall bookset
Link from Online Help, Control Builder, or other application to content page fails	Bad link	Provide feedback to Honeywell.
	Missing content page	Provide feedback to Honeywell.
	Corrupt bookset	Reinstall bookset